Safety Tips

A few quick guidelines to help you have a great, safe experience.

1. 1. Meet in public when possible

   For tool pickups, suggest a well-lit, public spot for the first handoff.

2. 2. Verify the person

   Check profile photo, prior listings, and member-since date before meeting.

3. 3. Keep communication on-platform

   Use ToolWorkTap messages so we can help if something goes wrong.

4. 4. Inspect tools before paying

   Confirm condition, accessories, and any deposit terms in writing.

5. 5. Never share sensitive info

   Don't share bank details, passwords, or government IDs.

6. 6. Trust your instincts

   If something feels off, walk away and report the listing or user.

7. 7. For handymen & jobs

   Agree on scope, materials, timeline, and payment milestones before work starts.

8. 8. Handle payments safely

   Avoid wire transfers or gift cards. Prefer traceable payment methods.